Policy & Ethics Transparency
New View Roofing operates under a written code of ethics backed by verifiable licensing, insurance, and manufacturer-backed warranties. Every policy on this page reflects how we actually operate — not aspirational language, but documented standards you can verify.
Every New View Roofing project follows these non-negotiable standards:
- Written estimates provided before any work begins — no verbal-only agreements
- No high-pressure sales tactics or artificial urgency
- Jobsite cleaned daily and fully cleared at project completion
- Delays communicated to the homeowner within 24 hours with an updated timeline
- No subcontracting without prior written disclosure to the homeowner
- All crew members carry proper identification on-site
- Homeowner walkthrough and inspection upon project completion
Insurance & Bonding
General Liability Insurance — Active
Workers' Compensation — Active
Bonded — Yes
Customers can verify our active license status at any time through the California Contractors State License Board at cslb.ca.gov.
Owens Corning Platinum Protection Warranty
50-year non-prorated material coverage
25-year workmanship coverage backed by Owens Corning
Standard TRU PROtection Warranty
10-year workmanship coverage on qualifying installations
Transfer policy: Warranties may be transferred to a new homeowner within 60 days of property sale.
How to file a claim: Call Jaime Coria directly at (559) 326-8683. Warranty claims are inspected in person within 5 business days.
Every project receives a written, itemized estimate before work begins. Our pricing commitment:
- No hidden fees — the estimate includes materials, labor, permits, and cleanup
- Scope changes require a written change order with an updated price, signed by the homeowner before additional work proceeds
- We do not advertise 'lowest price' guarantees — our pricing reflects quality materials, proper installation, and manufacturer-backed warranties
- All pricing ranges published on our website are based on actual completed jobs in Fresno and the Central Valley
- Response time: All inquiries receive a response within 24 hours during business days
- Preferred channels: Phone ((559) 326-8683) and email (Jaime.Coria19@gmail.com)
- Escalation path: Every concern can be escalated directly to Jaime Coria, owner — there is no call center or middleman
- Project updates: Homeowners are updated at the start of each work day and notified of any schedule changes
- All tear-off debris is hauled to licensed disposal facilities — no illegal dumping
- Recyclable metals (flashing, vents, drip edge) are separated and recycled when possible
- We use magnetic sweeps on every jobsite to collect nails and metal debris from driveways, yards, and gutters
- Duration® COOL shingles are offered for energy-efficient roofing that reduces attic heat in Fresno's 110°+ summers
New View Roofing is committed to providing equal access to our services:
- Our website is designed for readability with clear headings, alt text on images, and keyboard-navigable elements
- On-site consultations include accommodations for mobility limitations — let us know when scheduling
- Estimates and contracts are available in large print upon request
- Spanish-language support is available for all consultations and communications
We take every concern seriously. Here's how to reach us:
Call Jaime directly: (559) 326-8683
Email: Jaime.Coria19@gmail.com
Response commitment: All complaints receive a response within 48 hours and an in-person inspection if warranted.
You may also file a complaint with the California Contractors State License Board at cslb.ca.gov/consumers .
Yes. New View Roofing holds CSLB C-39 Roofing Contractor License #1049163. We carry general liability insurance and workers' compensation coverage. You can verify our license at the CSLB website: cslb.ca.gov.
Contact Jaime Coria directly at (559) 804-4272. We respond within 48 hours and will inspect the concern in person. If the issue falls under our workmanship warranty, we correct it at no additional cost.
AI tools assist with content drafting, but every piece of technical content is reviewed and approved by Jaime Coria before publishing. We never use AI to generate reviews, testimonials, or credentials.
We provide written estimates before any work begins. If work has not started, you may cancel with no charge. Once materials are ordered or work begins, refunds are prorated based on completed work and materials purchased. All terms are outlined in your signed contract.
Contact Jaime directly by phone at (559) 804-4272 or email at Jaime.Coria19@gmail.com. If you prefer a third-party process, you can file a complaint with the CSLB at cslb.ca.gov/consumers.