Policy & Ethics Transparency

Every New View Roofing project follows these non-negotiable standards:

• Written estimates provided before any work begins — no verbal-only agreements
• No high-pressure sales tactics or artificial urgency
• Jobsite cleaned daily and fully cleared at project completion
• Delays communicated to the homeowner within 24 hours with an updated timeline
• No subcontracting without prior written disclosure to the homeowner
• All crew members carry proper identification on-site
• Homeowner walkthrough and inspection upon project completion

Customers can verify our active license status at any time through the California Contractors State License Board at cslb.ca.gov.

Transfer policy: Warranties may be transferred to a new homeowner within 60 days of property sale.

How to file a claim: Call Jaime Coria directly at (559) 326-8683. Warranty claims are inspected in person within 5 business days.

Every project receives a written, itemized estimate before work begins. Our pricing commitment:

• No hidden fees — the estimate includes materials, labor, permits, and cleanup
• Scope changes require a written change order with an updated price, signed by the homeowner before additional work proceeds
• We do not advertise 'lowest price' guarantees — our pricing reflects quality materials, proper installation, and manufacturer-backed warranties
• All pricing ranges published on our website are based on actual completed jobs in Fresno and the Central Valley

• Response time: All inquiries receive a response within 24 hours during business days
• Preferred channels: Phone ((559) 326-8683) and email (Jaime.Coria19@gmail.com)
• Escalation path: Every concern can be escalated directly to Jaime Coria, owner — there is no call center or middleman
• Project updates: Homeowners are updated at the start of each work day and notified of any schedule changes

• All tear-off debris is hauled to licensed disposal facilities — no illegal dumping
• Recyclable metals (flashing, vents, drip edge) are separated and recycled when possible
• We use magnetic sweeps on every jobsite to collect nails and metal debris from driveways, yards, and gutters
• Duration® COOL shingles are offered for energy-efficient roofing that reduces attic heat in Fresno's 110°+ summers

New View Roofing is committed to providing equal access to our services:

• Our website is designed for readability with clear headings, alt text on images, and keyboard-navigable elements
• On-site consultations include accommodations for mobility limitations — let us know when scheduling
• Estimates and contracts are available in large print upon request
• Spanish-language support is available for all consultations and communications